Shipping policy

At Heavenly Homes, we aim to provide a seamless shopping experience by offering reliable and efficient shipping services. Please read our shipping policy carefully to understand our shipping practices, delivery times, and charges.

Shipping Methods and Charges

1. USA/Canada delivery: Good news for customers from the US and Canada. All the orders can get free delivery. 

2. International Shipping: We offer international shipping to select countries. Shipping charges and delivery times vary based on the destination. International customers are responsible for any customs duties, taxes, or import fees that may apply.

3. Free Shipping: We offer free standard shipping on bigger orders. This threshold may vary during promotional periods and also for different location/regions of delivery.

Processing Time

  • Orders are typically processed within 2-4 business days.
  • Orders will stay in transit for 1-7 business days depend upon location
  • Orders will be delivered in total 3-12 Business days
  • Processing times may be longer during peak seasons or sales events.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Delivery Times

a) International Delivery: Delivery times vary by destination and shipping method. Generally, international orders take 5–18 business days for delivery.

b) Please Note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order using the provided tracking number on our website or the carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
  • Some products may be restricted from shipping to certain destinations due to size, weight, or regulatory restrictions.

Lost or Damaged Packages

1. Lost Packages: If your package is lost in transit, please contact us at shipping@heavenlyh.com. We will work with the carrier to locate your package or provide a replacement.

2. Damaged Packages: If your package arrives damaged, please contact us immediately with videos of the damage and your order number. We will assist you in processing a replacement or refund.

Order Changes and Cancellations

  • If you need to change or cancel your order, please contact us as soon as possible at support@heavenlyh.com.
  • Once your order has been processed and shipped, we are unable to make changes or cancellations.